Shipping and Returns


Du kan købe en returlabel her

Forsendelse 

Vi gør vores bedste for at sende dagligt. Hvis der er flere produkter i bestillingen kan det ske at der går en smule længere, da vi skal samle bestillingen fra forskellige lokationer.

Vi sender med GLS til din nærmeste pakkeshop.

Forsendelse med GLS til pakkeshop er gratis ved køb over 699 kr.*


Barefoot APS.  Tager ikke ansvar for pakker, der bliver tabt under transport efter aflevering hos fragtfirma

Hvis en pakke er forsinket eller forsvinder under forsendelse, så send os en email til ”info@maerkbare.dk” og vi vil gøre vores bedste for at hjælpe.  

 

*Hvis bestillingen overskrider 5000 kr er der tale om "oversized" pakke. I de tilfælde kommer der en fragtpris på 75 kr.


Returnering

Vi tilbyder 14 dages fuld retur-ret

For at få det fulde beløb refunderet, skal skoene returneres i originalt emballage, med evt. mærker på. Skoene skal kun være brugt som man ville når man prøver dem på inde i en butik. 

Når skoene sendes tilbage skal de pakkes ind, for at prøve og passe på emballagen. Genbrug evt. posen de kom i da vi sendte dem.

Her øverst på siden kan man købe en returlabel, og få en seddel med til at fylde de nødvendige informationer ud. 

Hvis du vælger at bruge et andet fragtfirma, eller en anden metode for at sende retur, benyt gerne adresse-oplysningerne her nedenunder

Vi kan ikke garantere at pakker der bliver sent retur med et andet fragtfirma når frem. Det er kundens eget ansvar at vælge alternative forsendelses-metoder.

Du kan også returnere dine ordrer i butikken (Mærkbare eller Vivobarefoot).

OBS!

Vores 14-dage retur-ret gælder IKKE på produkter købt i vores "Brugt & Billigt" kollektion. Ved køb af produkt fra "Brugt & Billigt" kollektionen accepterer kunden at det er sko med produktionsfejle, der er blevet repareret til en vis grad, eller istandsæt og solgt til en markant nedsat pris. 

 

 

Inkluder gerne en note når du sender retur med:

- Navn

- Order nr. og/eller kvittering

- Hvis du har været i kontakt med os via mail, må du gerne henvise til den samtale på noten

 
Returnerings adressen er:
Navn: Mærkbare
Att. : Adam / Daniel
Westend 4
1661 Copenhagen
Tlf:  53 80 33 40
email: returns@maerkbare.dk - this email is only for shipping purposes, any specific questions or other inquiries about returns please send us an email to info@maerkbare.dk 

 

Hvis du ønsker at bytte til en anden størrelse, beder vi dig venligst at bestille den nye størrelse, og vi refunderer beløbet for den der kommer retur, når vi får dem ind.

 

 

 

OBS! Hvis du vælger at købe returfragt via andre metoder kan vi ikke garantere at pakken når frem.

 

  

English

 

Shipping

 

We try our best to ship daily. If there are multiple items in the order, we might have to collect them from different locations, which might take slightly longer.

Currently we ship with GLS to your nearest pick up point.

GLS Shipping(to a pick up point) for orders over 699 kr. are free of charge.

Barefoot APS. does not take responsibility for packages that get lost in transport after being delivered at a drop-off point

If a package is delayed or gets lost during transport, send us an email on "info@maerkbare.dk" and we will do what we can to assist.

In order to get the entire purchase amount returned, you must return it in its original packaging, and with tags where applicable. The product should only have been used in the same way as if you tried it in a physical store.

 

Returns

When returning:

Please include a note in the package you send us with:

  • Name
  • Order number and/or receipt
  • If you have been in contact with us via email, please include your email address as well.
    • This way we can process the exchange/refund faster

 Address:

Name: Mærkbare

ATT: Adam / Daniel
Westend 4
1661 Copenhagen

Email: returns@maerkbare.dk - this email is only for shipping purposes, any specific questions or other inquiries about returns please send on info@maerkbare.dk 


Phone:

+45 53 80 33 40

 

Always choose a method that includes a tracking number.

Please include the track & trace number in an email when you have received it from your courier.

We refund the shoes as soon as we get them in our hands.

Refunds are done via our online payment system, this has a processing time of 5-10 business days, so please show patience, and keep an eye on your bank statements.

In order to get the full refund amount, the shoes must be returned in its original packaging, and with original tags where applicable. We reserve the rights to not fully refund models returned in a used state, or without original packaging.

Cancellation

We offer a 14 days full return policy on shoes purchased in our webshop.
The period is calculated from the day you receive the order.

You must pay the return costs yourself.

Cancellation must be notified to us no later than 14 days after the purchase, after which you have maximum 3 days to return the goods to the above address.

The cancellation must be notified by mail at info@maerkbare.dk 

In the announcement, you must make clear to us that you wish to fulfil your right of withdrawal.

 

These return policies do NOT apply to products from the "Brugt & Billigt" collection.

Products from "Brugt & Billigt" are ones with small production-issues, and upon purchasing a product from the "Brugt & Billigt" collection, the customer agrees  and accepts that said product can not, under any circumstances be returned. The products from "Brugt & Billigt" collection are products that have had production-issues or faults, and have been used for a short period of time. They have been repaired to the best possible extent, cleaned and made ready for re-sale at a significantly lower price.

 

 

For Denmark:

    • GLS - To Pakkeshop
      • Free for orders over 699

     

    For Shipping outside of Denmark:

    • Sweden
      • We ship to Sweden via GLS. The price for shipping is fixed on 120,- kr.
      • Shipping is free for orders over 2000,- kr
      • Same return policies apply for Sweden as for Denmark 
    •  Norway
      • 390,- DKK
      • Unfortunately, we can not automatically deduct the danish VAT off of purchases on our webshop. You might get charged by local customs authorities.
    • Færøerne (Faroe Islands)
      • Shipping 320,- DKK
      • Shipping is free for orders over 3000,- DKK
      • Unfortunately, we can not automatically deduct the danish VAT off of purchases on our webshop. You might get charged by local customs authorities.
    • Greenland 
      • Shipping 450,- DKK
      • Shipping is free for orders over 3000,- DKK
    • Rest of Europe(EU)
      • Cost is approx. 250,- kr 
        • The price of shipping varies from one country to the other. Be sure of putting in your shipping address during checkout, to see if your country is eligible for shipping from our website.
        • If your country is not eligible, feel free to send us an email to info@maerkbare.dk for a quote.
    • The United States/ Rest of the world  
      • Send us an email directly to get a quote
      • To US - shipping is normally approx. 550-750,- kr  
      • Unfortunately, we can not automatically deduct the danish VAT off of purchases on our webshop. You might get charged by local customs authorities.

     

    Thank you,

    Daniel, Adam and rest of the Mærkbare/Vivobarefoot team.