Shipping and Returns


Forsendelse 

Vi gør vores bedste for at sende dagligt. Hvis der er flere produkter i bestillingen kan det ske at der går en smule længere, da vi skal samle bestillingen fra forskellige lokationer.

Vi sender med GLS til dit nærmeste opsamlingssted.

Forsendelse med GLS til pakkeshop er gratis ved køb over 699 kr.


Barefoot APS.  Tager ikke ansvar for pakker, der bliver tabt under transport efter at være leveret til et ”drop off” punkt

Hvis en pakke er forsinket eller forsvinder under forsendelse, så send os en email til ”info@maerkbare.dk” og vi vil gøre vores bedste for at hjælpe.  


Returnering

I mens vi er under lockdown, forlænger vi vores retur-ret til 30 dage. 

Hvis du skal sende et par retur, skriv til info@maerkbare.dk, hvor du fortæller os at du gerne vil returnere skoene. Det skal stå klart og utvivlsomt at du ønsker at returnere skoene, og udnytte din ret til at få pengene retur. Vedhæft venligst track&trace kode i mailen.

OBS!

Vores 14-dage retur-ret gælder IKKE på produkter købt i vores "Brugt & Billigt" kollektion. Ved køb af produkt fra "Brugt & Billigt" kollektionen accepterer kunden at det er sko med produktionsfejle, der er blevet repareret til en vis grad, eller istandsæt og solgt til en markant nedsat pris. 

 

 

Inkluder en note når du sender retur med:

- Navn

- Order nr. og/eller kvittering

- Hvis du har været i kontakt med os via mail, må du gerne inkludere den på noten

 
Returnerings adressen er:
Navn: Vivobarefoot Concept Store
Att. : Adam 
Badstuestræde 2
1209 Copenhagen
Tlf:  53 62 22 52
email: returns@maerkbare.dk - this email is only for shipping purposes, any specific questions or other inquiries about returns please send us an email to info@maerkbare.dk 

 

Hvis du ønsker at bytte til en anden størrelse, beder vi dig venligst at bestille den nye størrelse, og vi refunderer beløbet for den der kommer retur, når vi får dem ind.

 

Nu imens vores døre er lukket grundet Corona, ønsker vi venligst at pakker sendes tilbage med GLS, til afhentning i GLS shoppen på Bagerstræde

 

  

English

 

Shipping

 

We try our best to ship daily. If there are multiple items in the order, we might have to collect them from different locations, which might take slightly longer.

Currently we ship with GLS to your nearest pick up point.

GLS Shipping(to a pick up point) for orders over 699 kr. are free of charge.

Barefoot APS. does not take responsibility for packages that get lost in transport after being delivered at a drop-off point

If a package is delayed or gets lost during transport, send us an email on "info@maerkbare.dk" and we will do what we can to assist.

 

Returns

When returning:

Please include a note in the package you send us with:

  • Name
  • Order number and/or receipt
  • Track&Trace Code
  • If you have been in contact with us via email, please include your email address as well.
    • This way we can process the exchange/refund faster

 Address:

Name: Vivobarefoot Concept Store

ATT: Adam
Badstuestræde 2
1209 Copenhagen

Email: returns@maerkbare.dk - this email is only for shipping purposes, any specific questions or other inquiries about returns please send on info@maerkbare.dk 


Phone:

+45 53 62 22 52

 

We kindly ask you to send the product back using GLS as a courier, and to be picked up in the GLS shop at Bagerstræde.

 

Always choose a method that includes a tracking number.

We refund the shoes as soon as we get them in our hands.

Refunds are done via our online payment system

This has a processing time of 5-10 business days, so please show patience, and keep an eye on your bank statements.

 

Cancellation

There are 14 days full return policy on shoes purchased in our webshop.
The period is calculated from the day you receive the order.

You must pay the return costs yourself.

Cancellation must be notified to us no later than 14 days after the purchase, after which you have maximum 3 days to return the goods to the above address.

The cancellation must be notified by mail at info@maerkbare.dk 

In the announcement, you must make clear to us that you wish to fulfil your right of withdrawal.

 

These return policies do NOT apply to products from the "Brugt & Billigt" collection.

Products from "Brugt & Billigt" are ones with small production-issues, and upon purchasing a product from the "Brugt & Billigt" collection, the customer agrees  and accepts that said product can not, under any circumstances be returned. The products from "Brugt & Billigt" collection are products that have had production-issues or faults, and have been used for a short period of time. They have been repaired to the best possible extent, cleaned and made ready for re-sale at a significantly lower price.

 

 

For Denmark:

    • GLS - To Pakkeshop
      • Free for orders over 699

     

    For Shipping outside of Denmark:

    • Sweden
      • We ship to Sweden via GLS. The price for shipping is fixed on 120,- kr.
      • Shipping is free for orders over 2000,- kr
      • Same return policies apply for Sweden as for Denmark 
    •  Norway
      • Shipping 320,- kr
      • Shipping is free for orders over 2500,- DKK
    • Færøerne (Faroe Islands)
      • Shipping 320,- kr
      • Shipping is free for orders over 3000,- DKK
    • Greenland 
      • Shipping 450,- DKK
      • Shipping is free for orders over 3000,- DKK
    • Rest of Europe(EU)
      • Cost is approx. 250,- kr 
        • The price of shipping varies from one country to the other. Be sure of putting in your shipping address during checkout, to see if your country is eligible for shipping from our website.
        • If your country is not eligible, feel free to send us an email to info@maerkbare.dk for a quote.
    • The United States/ Rest of the world  
      • Send us an email directly to get a quote
      • To US - shipping is normally approx. 550-750,- kr  

     

    Thank you,

    Daniel, Adam and rest of the Mærkbare/Vivobarefoot team.